Servitizer has created a unique online platform which brings together the best of new technology, collaboration and online subject matter expertise in order to facilitate the drive towards services transformation for our clients.There are a number of key motivations behind the platform as follows :-

1. Facilitation of Knowledge Capture
2. Facilitation of Knowledge Sharing
3. Improved, context-based Communication
4. Best Practice Capture & Re-use
5. Easy access to on-line subject matter expertise
6. Step by Step migration through the stages of services innovation

The Servitizer platform functionality focuses on facilitating the three main stages of Services Innovation i.e. :-

1. Services Strategy & Planning
2. Services Portfolio Development
3. Services Business Management

The Servitizer Consultancy package basically covers each of these three areas plus the various sub-elements underneath such that the full development  lifecycle from Market Need Analysis -> Service Creation -> Service Sale -> Service Delivery is covered. The current Platform offering includes :-

1. Servitizer Knowledge Centre which enables data/information to be created, captured & shared with specific target groups within an organisation, maximizes communication efficiency and minimizes the risk of "silo" based skills & competencies
2. Servitizer Discussion Forum which facilitates context-based collaboration and knowledge sharing amongst specific target groups and also enables online access to Servitizer consultants and experts throughout the entire services innovation lifecycle
3. Servitizer CRM which facilitates the management of the services sales process and client relationships on order to maximize the revenue generating potential of the services portfolio and the desired return on investment
4. Servitizer Methodologies, Processes & Templates which captures the experience from many years of services engagement by Servitizer staff and helps provide guidance and structure to our clients as they progress.

The Servitizer platform  was originally intended to act as an enabler for the type of expertise we can offer our clients in services innovation but it can also be made available for internal use by our clients to drive their own business transformation.  Based on Software as a Service ( SaaS ) principles and Cloud Computing the Servitizer platform can be easily integrated into any business and without the inconvenience and cost of hardware or software acquisition.

To learn more about the Servitizer Platform please take the Tour from the main page or request a guest login and you will see how this can help you create or grow your services business.