The Servitizer leadership team has specific subject matter expertise in the area of services delivery and management in a hi-tech environment. Today, along with their experienced staff they aim to bring this expertise to companies who are looking to make the services transition.


John Flynn

John has twenty years business experience primarily in the IT & Telco industries.  Having initially worked in the software development of IT Office Solutions and as a senior developer with various software application houses,  he became involved in the engineering development and support of early GSM wireless solutions with large infrastructure providers in Europe.  John subsequently led global Customer Support and Customer Care functions for a large GSM infrastructure provider covering multiple product lines with > 80 customers worldwide.  In the area of Services, he has held Global Product Management responsibility for the development and introduction of a new network services portfolio to the global telco market and has subsequently set up and run various EMEA-wide services lines of business, with full P&L, Sales and Operations responsibility.  As a leader and senior manager of large international organisations, John has been an agent for change in introducing services and ensuring significant business return from such strategic initiatives.  John has been engaged in executive level management for Professional Services for over 10 years, both internally within large corporations and externally with the customer and has significant expertise in facilitating innovation and revenue growth through services.


Steve Plunkett

Steve is a technologist and innovator with eighteen years experience.  He has worked with and held leadership positions in large enterprises, service providers, network operators, product manufacturers and government agencies.  Specializing in solution innovation he has architected systems, networks and products and worked with customers, companies and partners around the world.  He has set up and lead business development teams with a focus on Internet, mobile and wireless technologies.  Steve has lead initiatives within large organisations to transition from a product to a solutions and services model.  He has a strong track record of identifying emerging and disruptive technology trends and harnessing them through solutions innovation.